At Revaliss, operated by Brand Cap Group LLC, we want you to be satisfied with your purchase. This Return & Refund Policy explains when and how products purchased through revaliss.com may be returned, exchanged, or refunded.
By placing an order through our Website, you acknowledge and agree to the terms of this policy, subject to any rights that cannot legally be waived under applicable law.
1. COMPANY INFORMATION
Brand Cap Group LLC
Brand Name: Revaliss
Website: revaliss.com
Email: support@revaliss.com
For all return and refund requests, please contact:
2. RETURN WINDOW
Unless otherwise required by applicable law, you may request a return within 30 days of the date your order was delivered.
To be eligible for a return, you must contact us within the applicable return period and follow the return instructions provided by our customer service team.
Returns requested after the applicable return period may not be accepted.
3. RETURN ELIGIBILITY
To qualify for a return, products generally must:
- Be purchased directly from revaliss.com;
- Be returned within the applicable return period;
- Be unused or only used to the extent reasonably necessary to inspect the product;
- Be returned in an appropriate condition;
- Include the original packaging where reasonably possible;
- Include the order number or other information allowing us to identify the purchase.
Certain products may be subject to additional return restrictions for health, hygiene, safety, or other reasons.
4. NON-RETURNABLE PRODUCTS
Certain products may not be eligible for return or refund where permitted by applicable law.
This may include:
- Products that have been used or consumed;
- Products that cannot be returned for health or hygiene reasons after opening;
- Personalized or customized products;
- Gift cards;
- Products purchased as part of a final-sale or non-returnable promotion;
- Products damaged after delivery due to misuse, improper handling, or ordinary wear and tear;
- Products purchased from unauthorized third-party sellers.
If a particular product is subject to special return conditions, those conditions will be communicated on the relevant product page or at checkout.
5. HOW TO REQUEST A RETURN
To request a return, please email:
Please include:
- Your full name;
- Order number;
- Email address used to place the order;
- Product(s) you wish to return;
- Reason for the return;
- Photographs, if the product is damaged, defective, incorrect, or materially different from what was ordered.
Do not send products back before contacting us and receiving return instructions.
Unauthorized returns may result in processing delays or may not be accepted.
6. RETURN AUTHORIZATION
After receiving your return request, our customer service team will review the information provided.
If your return is approved, we will provide you with instructions regarding where and how to return the product.
Approval of a return request does not necessarily constitute approval of a refund. The returned product may be inspected before a refund is issued.
7. RETURN SHIPPING COSTS
Unless otherwise required by applicable law:
Customer-initiated returns
If you are returning a product because you changed your mind, ordered the wrong product, no longer want the product, or for another reason unrelated to an error or defect on our part, you may be responsible for the return shipping costs.
Defective, damaged, or incorrect orders
If you receive a product that is defective, damaged during delivery, or different from the product you ordered, please contact us as soon as reasonably possible at:
We may request photographs or other information to evaluate the issue.
Where appropriate, we may provide a replacement, refund, or other remedy in accordance with applicable law.
8. DAMAGED PRODUCTS
If your order arrives damaged, please contact us promptly after delivery.
To help us investigate the issue, we may request:
- Your order number;
- Photographs of the damaged product;
- Photographs of the packaging;
- A description of the damage;
- Any other reasonable information needed to assess the claim.
Please retain the original packaging until the matter has been resolved, as it may be required for a carrier or delivery investigation.
9. INCORRECT OR MISSING ITEMS
If you receive the wrong product or an item is missing from your order, please contact us at:
Please provide your order number and describe the issue.
We will review the order and, where appropriate, arrange a replacement, refund, or other appropriate resolution.
10. REFUNDS
Once an approved return has been received and inspected, we will determine whether the product qualifies for a refund.
If your refund is approved, the refund will generally be issued to the original payment method used for the purchase.
The amount refunded may depend on the circumstances of the return and applicable law.
Unless otherwise required by applicable law, original shipping charges may be non-refundable.
11. REFUND PROCESSING TIME
After your return has been received and approved, please allow reasonable processing time for the refund to be issued.
Once we initiate a refund, the time required for the funds to appear in your account may depend on your bank, credit card issuer, payment provider, or other financial institution.
Revaliss does not control the processing time imposed by your financial institution.
If you have not received an approved refund after a reasonable period, please contact us at:
12. PARTIAL REFUNDS
In certain circumstances, we may issue a partial refund instead of a full refund.
This may apply where:
- A product is returned with missing components;
- A product has been used beyond what is reasonably necessary for inspection;
- A product has been damaged after delivery;
- Only part of an order is eligible for a refund;
- Applicable law requires a proportional adjustment;
- Other circumstances justify a partial refund under this policy.
13. EXCHANGES
If you would like to exchange a product, please contact us at:
Exchanges may be subject to product availability.
If the requested replacement product is unavailable, we may offer a refund or another appropriate solution.
Unless otherwise required by applicable law, customers may be responsible for return shipping and any applicable price difference associated with an exchange.
14. SALE ITEMS AND PROMOTIONAL PURCHASES
Products purchased during a sale or promotional event may be subject to specific return conditions.
Unless otherwise stated at the time of purchase, discounted products remain subject to the standard return conditions described in this policy.
Certain products identified as final sale may not be eligible for return or refund, except where required by applicable law.
15. FREE GIFTS AND PROMOTIONAL ITEMS
If an order included a free promotional item or gift and the underlying purchase is returned, the promotional item may also need to be returned.
If the promotional item is not returned when required, we may deduct the applicable value of the promotional item from the refund, to the extent permitted by law.
Additional promotional terms may apply.
16. GIFT PURCHASES
If a product was purchased as a gift, the available refund or return options may depend on the original order and payment method.
Unless otherwise required by law, refunds are generally issued to the original payment method used for the purchase.
17. RETURNED-TO-SENDER PACKAGES
If a package is returned to us because:
- The shipping address was incorrect or incomplete;
- The recipient was unavailable;
- The package was refused;
- The recipient failed to collect the package;
- The carrier could not complete delivery;
we may contact you to determine how to proceed.
Additional shipping charges may apply if you request that the package be shipped again.
18. INTERNATIONAL RETURNS
Customers located outside the United States may be responsible for return shipping costs, customs charges, duties, taxes, or other costs associated with returning a product, unless otherwise required by applicable law or agreed to by Revaliss.
International returns may take longer to process because of customs procedures and international transportation.
19. REFUNDS FOR TAXES, DUTIES, AND SHIPPING
Refund treatment for taxes, duties, customs fees, and shipping charges may vary depending on the circumstances of the return and applicable law.
Where applicable, eligible amounts will be refunded in accordance with the laws and regulations governing the transaction.
Customs duties, import fees, or other charges paid directly to a government authority or third party may not be refundable by Revaliss.
20. FRAUDULENT OR ABUSIVE RETURN ACTIVITY
We reserve the right to investigate and refuse returns or refunds where we reasonably believe that a customer is engaging in:
- Fraudulent return activity;
- Repeated abuse of the return policy;
- False damage or defect claims;
- Unauthorized resale;
- Payment fraud;
- Other conduct intended to obtain products or refunds improperly.
Nothing in this section limits rights that cannot legally be waived.
21. CONSUMER RIGHTS
This Return & Refund Policy is intended to operate alongside, and not in place of, any mandatory consumer rights provided by applicable law.
Nothing in this policy is intended to exclude, restrict, or waive any statutory right that cannot legally be excluded, restricted, or waived.
Depending on where you live, you may have additional rights regarding defective products, refunds, cancellations, warranties, or returns.
22. PRODUCT DEFECTS AND LEGAL WARRANTIES
If a product is defective or does not conform to applicable legal requirements, you may have rights and remedies under applicable law in addition to the terms of this policy.
If you believe you have received a defective product, contact:
Please provide your order information and a description of the issue so that we can evaluate your request.
23. CANCELLATION REQUESTS
If you wish to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.
However, because orders may be processed quickly, we cannot guarantee that a cancellation request can be completed after an order has entered fulfillment.
If the order has already shipped, you may need to follow the applicable return procedure.
24. SUBSCRIPTION ORDERS
If you purchase a subscription or recurring order from Revaliss, cancellation and refund rights may be subject to the applicable subscription terms.
Canceling a subscription does not necessarily cancel an order that has already been processed or shipped.
If you wish to request a refund for a subscription order, please contact:
as soon as possible.
25. REFUND EXCEPTIONS
A refund may be denied, reduced, or delayed where permitted by applicable law if:
- The product does not meet the eligibility requirements;
- The return is submitted outside the applicable return period;
- The returned product is materially damaged after delivery due to customer handling;
- The returned product is missing components;
- The product cannot be reasonably identified with the original order;
- The customer does not follow the return instructions;
- The return is otherwise excluded under this policy.
26. CHANGES TO THIS POLICY
We may update or modify this Return & Refund Policy from time to time.
When changes are made, we will update the "Last Updated" date displayed at the top of this page.
The version of this policy in effect at the time of your purchase will generally apply to that purchase, except where changes are required by applicable law.
27. CONTACT US
If you have any questions regarding returns, refunds, exchanges, damaged products, or this policy, please contact us:
Brand Cap Group LLC
Revaliss
Website: revaliss.com
Email: support@revaliss.com
We recommend contacting us before sending any product back.
28. ACKNOWLEDGMENT
By purchasing products through revaliss.com, you acknowledge that you have read and understood this Return & Refund Policy.
This policy is subject to applicable law and does not limit any mandatory rights or remedies available to consumers.